Sage Business Cloud
for WooCommerce Integration

Integrate Sage Business Cloud with your WooCommerce platform

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1What information gets sync’d?

Once your API connection is set up and Sage WooCommerce/Sage Business Cloud sync, the following information will be available to send to any one of your sales channels (WooCommerce, Shopify etc.).

  • Stock (Stock on hand minus stock on order)
  • Price list (incl. or excl. VAT)
  • VAT rates
  • Product title
  • Product description
2Once my data is syncing to Sage WooCommerce from Sage Business Cloud, whats’ next?

Bringing the product data in from Sage Business Cloud to Sage WooCommerce is the first step towards integrating with your eCommerce site/Marketplace.

Once this data is in Sage WooCommerce, you can enrich your products with merchandising (images, gallery images, categories, filter tags, product variables/sizes/colours and more), activate/delete products and flag products to sync to your sales channels (WooCommerce etc.).

3Syncing product data from Sage WooCommerce to sales channel (WooCommerce/Shopify)

Connecting Sage WooCommerce to your sales channels is as simple as copy-pasting the API keys from WooCommerce onto your Storehub.io account. Once completed, Merchandising data will flow from Sage WooCommerce to WooCommerce/Shopify, so product merchandising, pricing & stock will update automatically.

4What if I have an existing eCommerce store, how will the sync work?

If you have an existing eCommerce store, and would like to sync it with your Sage Business Cloud accounting data, the following Sage WooCommerce modes are available:

Merchandising on Storehub.io - This mode is used when you want to send product and merchandising data to multiple channels (eCommerce stores or Marketplaces).

Merchandising on channel - This mode is used when you have an existing eCommerce store and don’t plan on adding a B2B Trade store module in the future, or integrating with other marketplaces like Amazon, Takealot.com or eBay. This makes for a much simpler setup process as the user does not have to copy the merchandising information from an existing eCommerce store into Sage WooCommerce.

5Orders raised from eCommerce platform into Sage Business Cloud

Upon an order being placed on your sales channel, Sage WooCommerce is notified and the order is raised consequently in Sage Business Cloud. You can determine what order type/document type is raised in Sage Business Cloud (Invoice, Sales Order or Quote) based on the payment method type (i.e payment gateway or cash type order), and if the payment was successful or not (for payment gateway orders only).

The order information raised in Sage Business Cloud contains the following:

  • Sales channel order reference number.
  • Delivery address.
  • Billing address.
  • Customer details (name, contact number, email).
  • Order line items.
  • SKU Item prices + VAT.
  • Item discount % per line item (discount is worked out as a percentage of sale price vs ERP price). All discounts/offers are managed on your eCommerce platform.
  • Order comments.
  • All orders syncing from WooCommerce to Sage Business Cloud may contain a prefix that you define, like “WOO”0018443 - this helps identify the order at a glance.

Other FAQs

1Can I have more than one sales channel linked to Sage WooCommerce?

Yes, you may have as many sales channels as you like. Each sales channel will accrue an additional connector cost.

2Can I link multiple data sources/Accounting instances to Sage WooCommerce?

You can not link multiple instances of Sage Business Cloud to Sage WooCommerce under one profile, but you may register a new account with Sage WooCommerce and link it.

3What happens if my Sage Business Cloud accounting software sync breaks with Sage WooCommerce?

All your orders will be saved in the Sage WooCommerce cloud, and as soon as a connection is re-established with Sage Business Cloud, your orders will populate automatically.

4Can I add a B2B/Trade store sales channel linked to Sage Business Cloud if I set up my account in “retail” store mode only?

Yes, you can change the setting from “Retail only” to “B2B & Retail” or “B2B only” and your customer data with multiple pricelists will sync from Sage Business Cloud to enable B2B functionality.

5How does Sage WooCommerce pricing work for Sage Business Cloud and WooCommerce/Shopify integration?

You pay per connector for your store, so you need to select a data source (in this case, Sage Business Cloud) and then a sales channel (WooCommerce).

So it would be:

  • R750 ex VAT for Sage Business Cloud data connector 0-500 SKUs.
  • R630 ex VAT for WooCommerce sales channel connector 0-500 SKUs.

For all SKU pricing tiers, please view pricing here. Please note, pricing may vary according to territory.

6What happens if I change/upgrade my accounting software to another suite?

If you change your ERP/Accounting system, you will need to register a new Sage WooCommerce account and configure it with the new ERP details. It’s easy to export all your merchandising data from one Sage WooCommerce account to another via CSV as all the merchandising information will remain preserved.

7When do I start paying for my Sage Business Cloud eCommerce integration sync?

The Sage WooCommerce billing run commences on or as near to the 28th as possible of every month. This means that your account will be billed from the next 28th payment cycle. Note, that billing does NOT commence only when your website is live, as that is not the function of, or in the domain of Sage WooCommerce.